I am experiencing technical or connectivity issues.

Technology Resources

Engineering IT

Reach out to our Engineering IT as soon as possible for support. More information on services provided.

Outside of Canada?

ITS encourages all students to use the Global Accelerator Network Service (GANS) if they access onQ via Queen's VPN outside of Canada. Learn more on the ITS website.

Missed an exam or assignment due to technical issues:

Talk to your Course Instructor/Teaching Assistant

Have you reached out to your instructor or teaching assistant in the course? Information about how to connect with your instructor or TA is available on onQ and in your course syllabus.

Absences and Accommodations Policy

Please ensure that you aware of our policies on Absences and Accommodations should any related or unrelated illnesses or injuries or other extenuating circumstances in the future prevent you from attending class or meeting academic requirements.